Find things faster
Ask a question in plain language instead of working through several folders.
Teams & HR
An internal assistant fed by your organisation’s knowledge.
Find a procedure, prepare a meeting or support a new joiner: an internal assistant puts that knowledge within a question’s reach.
What you need
The answer already exists. But does your internal assistant know where?
Procedures are scattered, the same questions keep coming back and a handful of people carry the whole organisation’s memory. Making that knowledge reachable means choosing the content that governs, and setting aside the stale versions still sitting in shared folders.
Le socle de cet usage
Les connaissances à réunir
Guides d’accueil, procédures, comptes rendus, fiches produits et documentation interne.
Comprendre la base de connaissancesIn your day-to-day
What an internal assistant changes.
Share good practice
Spread the organisation’s methods without depending on one person.
Keep a shared framework
Choose which bases are reachable, which models are allowed and the sharing rules.
A concrete example
An internal assistant: from knowledge to answer.
Illustrative example: the real result depends on the sources, the model and the configuration.
Question ou consigne
« Comment accueillir un nouveau collaborateur ? »
Préparez ses accès, désignez un référent et planifiez la découverte des outils. L’assistant s’appuie sur votre guide d’accueil et votre procédure informatique pour proposer une trame à vérifier.
Getting started
An internal assistant on a first scope, then the rest.
Choose the scope
Start with one department or a set of up-to-date procedures.
Build the base
Import the useful references and check the staff’s access rights.
Open it to questions
Test the frequent requests, check the answers, then widen the corpus.
The framework to plan for. An internal assistant should consult only the content its audience is allowed to see. Keep confidential HR documents apart from procedures open to everyone. In every case, decide who approves the answers before they go out, how often the sources are refreshed, and what must stay out of scope.
Going further
Other uses of the same foundation.
Documentation & expertise
Knowledge wiki
Explore an approach that connects, summarises and makes your corpus easier to navigate.
Explorer cet usageSites web & accueilWebsite chatbot
Help your visitors find an answer and move on to the next step.
Explorer cet usageSupport & relation clientCustomer service & support
Help advisers find the right procedure and draft an answer.
Explorer cet usageFrequently asked questions
What you want to know about the internal assistant.
Does everyone see the same documents?
No. Access is set per base and per team. Content reserved for HR does not feed the answers given elsewhere. Rights follow the base: that is where you set them, once, rather than question by question.
What about stale versions?
Take them out of the corpus before anything else. An assistant repeats what it is given: an obsolete procedure will come back as it is.
How long does it take to get going?
As long as it takes to gather the sources and decide who reaches what. That preparation, more than the configuration, determines how good the answers are.
Let us start simply
Let us look at your internal assistant with your own data.
A first conversation to choose the corpus, the users and the scope worth having.
