Draw on your content
Feed the chatbot with the knowledge you choose, to answer your audience’s questions.
Chatbot for your siteA knowledge base chatbot
A knowledge base chatbot
answers your visitors.
A knowledge base chatbot offers conversational access to your knowledge, straight from your website.
Knowledge base → Chatbot → Website
What you can do
Knowledge base chatbot: from content to practice.
Adapt how it looks
Customise the widget so it fits the experience your site offers.
Choose your integration
Use the HTML embed code or the WordPress module, depending on your environment.
How it works
Knowledge base chatbot: three steps to begin.
Prepare the sources
Select a base holding information that is useful and current for your visitors.
Configure the chatbot
Set how it looks and test the most frequent questions.
Add it to the site
Install the HTML widget or the WordPress module, then check your visitors’ journey.
A concrete use
A knowledge base chatbot, at any hour
Help a visitor understand an offer, find a piece of information or prepare their request, through the content you make available.
Frequently asked questions
What you want to know about the knowledge base chatbot.
Can the chatbot make an answer up?
It draws on the sources you have chosen. The risk falls with a clean corpus and a narrow scope, but the standard answers still need reviewing before publication.
What does the visitor see of my documents?
What you make reachable, and nothing else. An internal base becomes public only through an explicit decision: the scope is settled base by base.
How is it added to the site?
Through a snippet to paste or through the WordPress module. Either way, the appearance follows your brand and the conversation stays on your domain.
What about questions left unanswered?
Read them regularly: they are what shows you what the corpus is missing. A question that keeps coming back unanswered means either the content is absent, or it is there but worded in a way that stops it being found.
Should the visitor be told they are talking to a machine?
Yes, and European regulation expects it too. A short notice when the conversation opens is enough. Provide a way through to a person as well: a visitor who persists after two vague answers no longer wants to talk to a machine, they want a call back.
